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From event design and transportation logistics to engaging entertainment and customized activities, we specialize in providing a personalized event with incomparable attention to every single detail.  Our team of dedicated professionals are experts on Chicago and have the experience and knowledge to create a memorable guest experience.  Scroll down to learn a little more about the most dynamic DMC team in Chicago.


As President of CTC Destination Management, Shannon is responsible for the overall strategic direction of the company. She spent the last 10-years leading the DMC team at Accent Indy, a DMC partner of CTC based in Indianapolis, where she continues to fulfill the role of President. Her understanding and attention to vendor relations and client satisfaction are trademarks of her tenure in the events industry. Shannon spent over 10-years in the hospitality industry prior to assuming her leadership role with Accent Indy.

  • ADMEI, DMC Professional of the Year, 2018

  • BizBash, Top 500 People in Events, 2018

  • Destination Management Certified Professional (DMCP), 2011

  • DMC Network Jill McGregor Spirit Award, 2013

  • DMC Network Past Chairwoman (2017 - Present)

  • DMC Network Chairwoman (2015 - 2016)

  • DMC Network Board Member (2011-2015)



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Barb is known for her playful energy, dedication to greatness, and commitment to industry advancement.  With nearly 15 years’ hospitality experience, her diverse background as a planner, client and supplier provides the unique perspective of always knowing what the “other side” needs to succeed, and the communication skills to bridge them together.  After spending nearly 5 years on the CTC team from 2008 – 2013, she proudly returned as Vice President, Event Services in 2017.

  • BizBash, Top 500 People in Events, 2018

  • International Live Event Association (ILEA), Regional Vice President – USA, Midwest, 2016 - 2018

  • Connect Association, 40 Under 40, 2017

  • Certified Special Event Professional (CSEP), 2016

  • Top 25 Young Event Pros to Watch Globally, Special Events Magazine, 2016

  • ILEA, Industry Engagement Committee, 2015 - 2016

  • Illinois Meetings and Events, Hall of Fame, Best Special Event Planner, 2014

  • ILEA Chicago Chapter, President, 2013 - 2015

  • ILEA Chicago, Rising Star of the Year, 2011

  • Destination Management Certified Professional (DMCP), 2011

  • ILEA Chicago Chapter, Board of Directors, 2010 - 2016


Vice President, Event Services

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With over 15 years of Industry and DMC experience, Daniel brings a love for hospitality and all things Chicago to the table. He is a great mentor to our entire team and is always encouraging us to bring the highest level of service and professionalism to each and every program. Heavily active in the Association of Destination Management Executives International (ADMEI), Daniel continues to grow his professional network and keeps a pulse on new and developing industry trends. Outside of the office, he stays fit by running, is a die-hard Britney fan (we know, it’s toxic), and will never turn down a good happy hour. He’s an avid University of Iowa fan…Go Hawkeyes!


  • ADMEI, Joanne O’Connor President’s Award, 2018

  • ADMEI, Annual Conference Chair, 2018

  • ADMEI, Volunteer of the Year, 2015

  • ADMEI, New Member & Mentorship Committee, 2014 – 2016

Vice President, Event Services


Haley O’Rourke started her career in the event industry in the mid 90’s after graduating college in Chicago and moving to Colorado. After 8 years of working in a resort town in the hospitality industry it was time to move back to the Midwest.  Upon returning to her hometown of Chicago, Haley stumbled into the life of a Travel Director and freelancer for local DMC’s. Two decades later, she decided it was time to get off the road and settle down with the best in Chicago, CTC Destination Management. Her resume is heavy in F&B as well as Transportation but staffing and office management are her main focus these days. When not working, Haley enjoys time with her twin daughters, husband and being on her boat on Lake Michigan. 

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Manager. Business Services

Jeremy’s role as Vice President, Business Services at CTC Destination Management puts him in the middle of everything, literally.  Responsible for the daily business operations of CTC, he manages accounting, legal, IT, travel, HR and other operational areas of the company.  Jeremy is a veteran of the corporate travel and hospitality industry, having spent 15-years in business travel account management and sales before joining the CTC team in 2016.  He also serves in a similar position at Accent Indy, a DMC partner of CTC Destination Management based in Indianapolis.

  • DMC Network Board Member (2019 – Present)

  • Global Business Travel Association (GBTA) Foundation Board Member,

       (2015 - 2018)

  • GBTA President's Special Recognition Award, 2014

  • GBTA Business Travel Professional Service Award, 2014

  • GBTA Chapter President's Council Excellence in Leadership Award, 2013

  • Global Travel Professional (GTP), 2013

  • GBTA Chapter Task Force (2012 - 2015)

  • GBTA Government Relations Committee (2012 - 2013)

  • GBTA Ohio Valley Chapter Chairman (2014 - 2015), President (2010 - 2013), Executive Vice President (2008 - 2009), Sponsor Committee Chair (2007)

  • GBTA Ohio Valley Chapter Member of the Year, 2007, 2013


Vice President, Business Services

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Shawn currently serves as the Manager of Business Services at CTC.  A 2011 graduate of IUPUI, Shawn completed his degree in Tourism, Conventions, and Event Management.  While in school Shawn joined the CTC team as a part time event staffer and has been with them since 2008.  Prior to joining the CTC team full time, Shawn was an accounting manager at one of Midwest’s largest hotels and conference centers.

Senior Director. Business Services

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